Privacy Policy
Our Privacy Principles At PunctureSafe UK
We have 5 Privacy Promises which explain how we use and look after your information. We will:
- ALWAYS use your personal data in line with data protection law.
- ALWAYS tell you what information we collect, what we do with it and who to contact if you have any concerns.
- ALWAYS provide options to say ‘STOP’ if you don’t want communications. 4. ALWAYS take steps to protect your information and make sure no unauthorised person accesses it.
- ALWAYS respond to questions about your personal data without delay.
Our Privacy Policy Last Updated: April 2018
We are committed to safeguarding your privacy rights and ensuring that your personal data is protected. This Privacy Policy explains the types of personal data we collect and how we process and protect that. This includes information collected online through our websites and third party platforms (“Sites”). This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services.
1 Who is responsible for what happens with your data? PunctureSafe Caribbean are responsible for processing your personal data on our WEBSITE and social media pages.
2 How do I contact the Data Protection Officer? If you have a question in relation to how we process your personal data you can contact our Data Protection Officer via email dataprotectionofficer@puncturesafecaribbean.com
3 What is Personal Data? Personal Data means information that can directly or indirectly identify you (“Personal Data”). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address.
4 What happens when you provide us with your Personal Data or when we otherwise receive your personal data? We collect your Personal Data directly in a number of ways, for example when you provide us with your information via our online forms, buy a product or service from us, make an enquiry or contact our Customer Team. When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy. If you do not wish us to process your Personal Data in this way, please do not provide us with your personal information. We may also receive your Personal Data from other sources, including information from commercially available sources, such as public databases, and information from third party websites. If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources. We process your Personal Data to provide you with our services as further explained below. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases we process your Personal Data from our online forms, and third party sites were you have requested information from us and when you telephone us to purchase our products or services. Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy. Please refer to the table in Section 6 for details of the various types of Personal Data we may collect, the relevant purposes and the legal basis for such processing.
5 What happens if our customer is a child? Our Sites are intended for adults, but there could be instances where some customers under the age of 13 view or purchase products on our Sites. If we know a customer is under the age of 13, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us. To provide parental consent to marketing, please ask your parent or guardian to call or write to the Customer Team. Telephone (UK) 020 3983 3433/(Caribbean) 1+ 1 758 7177 654 or email: info@puncturesafecaribbean.com In some cases, we will infer from your actions that you obtained parental consent. We then reserve the right to decide whether you will receive our marketing until you reach the eligible age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions
6 For which purposes do we process your Personal Data? Purchase/ Agreeing to a Service Customer Service Online Shopping Requesting details regarding the franchise we offer Fraud prevention and other administrative services When you visit our Sites you may access services which are provided on third party websites. In this instance these third parties will be responsible for your Personal Data and will act as Data Controller in respect of your Personal Data. 6.1 Cookies and Similar Technologies We use cookies and similar technologies (“Cookies”) to improve our products and your experience on our Sites by collecting information on how you use our Sites. Some of the Cookies we use are required to enable core site functionality, for example to provide secure log-in or to remember how far you are through an order, but we also use Cookies that allow us to analyse site usage (so we can measure and improve performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests.
7 Who do we share your Personal Data with?
7.1 We share your personal data with PayPal & WorldPay when you purchase our products either through our online shop or when you telephone our sales department. If you order a product or service from us, trusted third parties to allow payment and delivery of the products and services you have ordered. Unless you provided consent, any such trusted third parties are not authorised by us to use your Personal Data in any other way and will be required by us to implement adequate technical and organisational measures to protect your Personal Data. These processors are bound by us to strict requirements as required under applicable data protection laws to only handle your Personal Data for us and to comply with high IT security standards.
7.2 Other Recipients law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data. Please note that we never share your Personal Data with social media platforms. When we engage in audience building or customer matching activities with social media platforms like Facebook or Google, your Personal Data is always anonymised before the transfer. If there are any changes in the future and we have to share your Personal Data with a social media platform, we will ask for your consent.
8 How long do we process your Personal Data? We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired as further described in Section 6.1.
9 What are your rights? If certain requirements are fulfilled, you have the right to: Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data; Rectification of inaccurate Personal Data; Erasure of Personal Data; Objection to the processing of Personal Data; Restriction of processing of Personal Data; You can learn more about these rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. To exercise your rights, please contact the Data Protection Officer (see Section 2 for contact details) or get in touch with our Customer Team.
10 Can you withdraw your consent to the processing of personal data? Where your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent for: Marketing communications: Other purposes: by sending us an email to dataprotectionofficer@puncturesafe.com or by contacting our Customer Team. Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.
11 Can you complain with the data protection authorities? If you think that the processing of Personal Data by us violates data protection laws, you can lodge a complaint with the Information Commissioner in the UK (www.ico.org.uk) or the Data Protection Commissioner in the Republic of Ireland (www.dataprotection.ie).
12 How do we protect your Personal Data? We maintain appropriate technical and organisational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.
13 Can we change our Privacy Policy? We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. We encourage you to visit this area frequently to stay informed.