TERMS AND CONDITIONS
Shipping Charges
Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges.
Guarantee
All products are supplied with the manufacturers guarantee. This does not affect your statutory rights.
Cancellation
You have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, fax or e-mail a written notice of cancellation to:-
- Customer Services (UK)
- PunctureSafe Caribbean, Suite 6, 223 Regents Street, London, W1B 2QD
- E: sherry.mahy@puncturesafecaribbean.com
- Tel: +44 (0) 20 3983 3433
- Caribbean Head Office, 21 Clerpark, St. Michael, Barbados BB23029
- Tel:+1 (246) 8508309
When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused. You have until the expiry of seven working days (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including the cost of delivering the goods to you and is a minimum of £5.00 for DIY Kits, or your expense of returning the product. If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to PunctureSafe Caribbean will be deemed to be the responsibility of the customer and any costs arising from this will be charged to the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.
Non-stock or Special orders (i.e. those that are have been ordered specifically for you and can not be resold) cannot be cancelled.
Stock orders can be cancelled prior to despatch without penalty.
Inspection/Return procedures
Customer shall inspect the products within 14 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify PunctureSafe Caribbean promptly of any non-conformance. Failure to notify us within that 14 day period will constitute acceptance of the products for all purposes. No product may be returned for any reason without the prior approval of PunctureSafe Caribbean. Customers are responsible for returning products to us at their own risk and expense. Prior to returning product(s) the Customer must obtain a Return Authorisation (“RA”) number from us by e-mailing info@puncturesafecaribbbean.com or calling +1 (246) 8508309. PunctureSafe Caribbean shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to us in the original packaging, prepaid and insured, with the RA number clearly identified on the packaging.
Any product(s) returned to PunctureSafe Caribbean shall become the property of PunctureSafe Caribbean. If we determine that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, we reserves the right to charge Customer for the product(s). We will advise the Customer prior to assessing these charges.
All rights reserved. No data, images, artwork literature etc may be reproduced, stored on a retrieval system, or transmitted in any form, or by any means, without prior written consent of PunctureSafe Caribbean. This trademark covers all use of the word “Puncturesafe” or “PunctureSafe”.
For further information regarding any of the above please contact us by e-mail via info@puncturesafecaribbbean.com
PunctureSafe Caribbean Complies with the European Union Distance Selling Directive.